Pickup Details: 1 . Select Manage Order from the drop-down menu on the order's page. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Be on the lookout if they have to ask you for more information on these requests. Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. Tap the "Rate Order" button at the bottom of the screen. Begin typing to search, use up and down keys to navigate, enter to select. To favorite an item, select the item and the heart icon below it. I thought it was just a glitch at all he time. In-app. Mistakes happen. They just can't place their opinions about that customer in the Instacart system. Give them the order ID from the link you received through text message. Enter the code and tap Add to Account. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . Scroll to the bottom of the delivery screen and tap, . A personal shopper receives the order and starts collecting items as mentioned in the order. Tap the plus or minus symbol to increase or decrease quantity. Don't use copyrighted images from other sites - search sites included. Select the order you want to cancel by scrolling down the list. The app won't accept additions between the time you check out and the time your Shopper starts shopping, so if you place an order with a special request and then go back and try to add additional items (like the app said you could), you may see a message saying "Your item total is less than $10." If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. In item view, at the bottom of the screen, you'll have a +/- switch with an Add to Cart button to find the units. You can check your order status with the Instacart app or website. When searching for replacement items, look for EBT under the price of each item to know if it is EBT SNAP-eligible. Contactless delivery is available with our "Leave at my door" option. I prefer cash as Instacart can. Log in to help us get you to the right help quickly. again to view all the completed changes and items in your order. (If you have notifications turned on, youll get an alert as well.). If the replacement costs more, the difference is charged to the credit or debit card you added at checkout. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. If there is a Buy 1 item-Get 1 Free offer, make sure that you have at least a quantity of two in the cart, and on final totaling, your total will change to reflect the price difference for the adjusted "Get 1 Free" portion. The app looks like a carrot and may have a white background. This is the default option for when items arent available. When you get to the store, follow the instructions to let us know you've arrived. Log in to help us get you to the right help quickly. Customer Service Manager. Need to give your driver last-minute delivery instructions? Instacart will ping two Shoppers to shop both orders, and likely your delivery will increase due to this mistake. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. This is a drop-down selection box and is completely optional. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Placing an order. Spotted something you like? If you prefer not to replace an item, choose Dont Replace to get a refund instead. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Check your account to ensure you are getting points for these trips. Click or tap on . Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Recognize what's not able to be ordered and delivered. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there. 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