Horrible customer service. Contact us United States and Canada. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. The credits are valid through the end of 2022. North Carolina Customerscomplained to the media andfiled lawsuits. Click or tap See actions and select Make changes. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. There you will see your canceled event credit along with a link to request a refund instead. Find contact information here. Interactive chat If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Please take the tickets directly to the box office for a refund. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Keep in mind that you may not be refunded in money. How do we request the refund? Whats The Difference Between Class 2 And Class 3 NI Contributions? If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. All rights reserved. Let us teach you the major money lessons you NEED to know. Apply your StubHub balance during checkout on your next purchase. They say $0.00. Hawaii Events postponed or rescheduled won't be refunded, Fowlks said. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. The company prides itself on being a Fan-to-Fan service. To reach Customer Support call 1-866-788-2482. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Just log into your DoNotPay account using any. but I havent been able to get in contact with anyone from StubHub. They may sell them for more or less than face value. Stubhub said they have the seats were listed until a hour past kickoff. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. 2023 www.cincinnati.com. Dollar Scholar Asks: Why Can't the Government Just Print More Money? on 2/28 at 3:05PM The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. What Happens If I DonT Pay National Insurance Contributions? Have a StubHub question? Phone: 866-788-2482. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. I think I'm golden and I made my sale. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. It is taking Stubhub about 120 days to process refunds. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Request and Get a StubHub Refund Right Now. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Since its inception 22 years ago, StubHub has grown to 800 employees. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Bradley R. Hightower. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Open a new browser and try logging in again. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. New Jersey please contact StubHub US Customer Service at 1.866. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Make sure your email address is spelled correctly. AND TOLD ME THAT "Recine. Another way you might reach the company is by sending them an email. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Customer service all the way to your seat, 2000-2022 StubHub. We cant contact them and ask them to lower their prices. Marrali just wants her money back, and she's not the only one. The company prides itself on being a Fan-to-Fan service. Reach out to customer service representatives via social media, Call the event organizer and state your case. You have lost a customer for life! The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. After this experience, I'll take my business elsewhere. Poor customer service is the biggest pet peeve to DoNotPay. Still learning the basics of personal finance? What Is Public Liability Insurance For A Wedding? Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC If its past 10 AM on the day of your event and you dont have the tickets, please contact us. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Help us improve this article with your feedback. this link is to an external site that may or may not meet accessibility guidelines. NewsletterDollar ScholarStill learning the basics of personal finance? Wish they would help. Please note that, for canceled events, no . We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Pennsylvania Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. If you feel like StubHub cheated you, you could take action against them. Find contact information here. https://money.com/stubhub-refunds-covid-19-cancellation/. Click that link and you're good to go. Ohio Attorney. We may be compensated if you click this ad. Let us teach you the major money lessons you NEED to know. The company does have something they term FanProtect Guarantee in its User Agreement. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. We'll do our best to get back to you in the next 24 hours. An email might never be responded to, and the same goes for phone calls. DoNotPay can be by your side during the process and help you sue any company in small claims court. Did you find it helpful? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Go ahead and file a chargeback on your credit card. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. StubHub is a marketplace where fans buy from and sell tickets to one another. All Rights Reserved. This number worked fantastically, and I got all I needed accomplished! No problem. We will process the refund to your original payment method within 5 days. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. To reach customer support call 1-866-788-2482 Find contact information here. Thanks SO much! DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Your online site is a disaster, It does not work to apply a credit. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). We just sent you a welcome email. Check out the table below to see the best alternatives to StubHub. New Yorkers, however, are in luck. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Email: This information has not been added. This watermark prevents others from copying them. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. They showed my same seats that they cancelled sold and the payout. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. If you purchased on a registered account, your credit is available within your StubHub Wallet. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I was a no show due to a soft water flooding of o DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. See if youre using the right email and password. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. The clause is designed to protect both buyers and sellers. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Enter your gift card PIN in the PIN field when prompted. On March 7th, StubHub emailed Marrali a copt of its refund policy. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Those will be paid out by the end of May. "The return of live events, the input of customers, partners, and regulators, and the . Get immediate StubHub support from HelpOwl.com. I saved to buy expensive tickets as a gift for my wife and now we cant go. No matter how you get them, well email you when theyre ready. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. How to reach a live person: Speak "customer service" at first prompt. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. and take advantage of this neat service whenever you need it. Use of this website signifies your agreement to our. JEVAR IS WHO HANDLED MY CALL. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Copyright 2020 Scripps Media, Inc. All rights reserved. Offers may be subject to change without notice. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Covid 31 Refunds 41 StubHub 211. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. There Application crashes. Learn more about how we make money. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. This happens when tickets are reprinted, but they are usually still valid. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. DoNotPay records the details of your purchase to boost your chances of winning the refund. Get useful tips, expert advice and cute animals in your inbox every week. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Viagogo, a tickets marketplace, bought StubHub in February 2020. Fatsuma Stagehand Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. See detailed StubHub customer service rankings, employee comments and much more from our sister site. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. A Personal Loan can help you mitigate losses and get back on track. And 2 hours before the game I had no listings active. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. but I havent been able to get in contact with anyone from StubHub. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. This material may not be published, broadcast, rewritten, or redistributed. Youll get a refund if your event is cancelled and not rescheduled. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. I been buying and selling for 12 years with them. How do I contact StubHub for a refund? Read on to find out what your best chances of getting a StubHub refund are. Is SeatGeek legit? I was only given the option of the credit and the event was in CA. Enter your gift card number in the Add a Fancode & gift code section. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. Louisiana It is now November - this is ridiculous. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Explain your scenario, and provide any applicable evidence. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Sellers . Phone Call 1-866-788-2482. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Lots 81-82 Street C The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled.
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